Your satisfaction is our success. It is the service concept of Thunder International. Our values service and believes it is with the same importance as the quality of our products. We have the ability to supply high-quality and considerate service throughout the whole process of pre-sale, on-purchase and after-sale phases of every customer.
1. Supply professional consultancy and help the customer to select their ideal type of machines.
2. Have the professional technical personnel to help with the site planning and make sure the specific parameters and specification of the machine in accordance with the actual demand of the customers.
3. Provide a customizing service.
1. Strict production line of every part of the machine.
2. The department of sales, techniques, production and quality control are racking the whole process of production.
3. Report the manufacturing process to the customer regularly.
4. Make sure the equipment is delivered without any problems.
5. Strong ability to handle and solve the sudden issues during production and commissioning.
We emphasize the after-sale service because of the huge importance of it for the customers. Thunder International has set up a professional After-sales Service Center, where the service files of all the customers are well-recorded as a reference for our detailed service contents.
The main responsibilities of the After-sales Service Center include,
1. Installation, Commissioning and Acceptance Instruction
2. Providing the Technical Materials, Term of Service and Technical Service
3. Provide maintenance accessories and parts in-time.
4. Provide 24 hours and 7 days online service for the customers.